Client Services Support Technician

SKYTRAC Systems Ltd. is hiring a full-time Client Services Support Technician.

Job Duties:

The successful applicant will perform the following duties:

• Deliver exceptional end to end technical support and assistance to clients by leveraging in-depth product knowledge and trouble shooting expertise;

• Offer hardware and software advice to clients using Latitude/SKYTRAC products worldwide;

• Utilize product knowledge to address a wide range of inquiries related to product functionality, usage, and troubleshooting;

• Diagnose and analyze root cause of technical issues for Satcom products reported by clients. Offer effective solutions or workarounds to resolve problems;

• Maintain (and consult) internal and external technical documentation including User Guides/Technical Manuals; and

• Contribute to the creation and updating of knowledge base articles, FAQs, and troubleshooting guides.

Skills Requirements

• Completion of a college program in computer science, computer programming, network administration, or similar;

• Several years’ experience providing end to end technical client support with satcom products;

• Experience working with SVN, Hubspot, Confluence/JIRA, Sharepoint and MS Nav;

• Familiarity with aircraft wiring diagrams and Iridium satellite technology;

• Ability to communicate in English (oral and written); and

• Experience working with aviation clients’ and AME’s preferred.

Location of Work and Business Address

The position is based out of 1631 Dickson Avenue #210, Kelowna, British Columbia, V1Y 0B5, which is also our business address.

Wages

• $65,000 per annum

Terms of Employment

• 40 hours per week, permanent

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